Submit a Claim - Algonquin Students' Association

Reimbursement

All claims for 2025-2026 must be submitted before November 30, 2026, through ClaimSecure.

New claims starting September 2026 will be submitted through Alumo Benefits App or online at www.alumobenefitsapp.ca.

Show your Health Plan Benefit card at the pharmacy, dentist, eye doctor, or other health care provider to use your health plan benefits!

Your health care provider will usually submit claims on your behalf, but sometimes you’ll need to pay upfront and submit claims yourself to get a refund. This is normal during the first month that your plan is active.

It can take up to 10 business days after the Student Health Plan adjustment deadline for your card to become active.

Your Benefit Card

  1. Print out your Health Plan Benefit card (PDF).
  2. Write in your student number.
  3. Show your card at the pharmacy, dentist, or eye appointments.

If your health care provider doesn’t accept your Health Plan Benefit card, you’ll need to pay out of pocket and submit a claim.

Always keep your receipts!
You’ll need them to submit claims and to make sure you receive your refund.

Manually Submit a Claim

If your health care provider doesn’t accept the Student Health Plan Benefit Card, you’ll need to pay for your care and submit a claim to get a refund. You can submit a claim online, through the app, or by mail.

You will need to provide:

  • Your Policy Number: 181888
  • Provider: Alumo
  • Your Student ID: #########
    • Without leading zeros or letters
    •  Example: 40123456
  • Your receipt(s)

Submit a Claim on the App

Make submitting a claim easier by downloading the Alumo Benefits app. Have all your information right at your fingertips!

  • Submit claims
  • See your benefit card
  • View your coverage, balances & more!

1
Get the App

Download the Alumo Benefits app on your personal device (App Store or Google Play).

2
Create an E-Profile & Set up Direct Deposit

You’ll need your…
– Policy Number: 181888
– Student ID: Without leading zeros or letters (example: 412345678)

3
Log in and Follow the Steps

– Claims
– Submit PhotoClaim
– Select the benefit you are submitting for
– Take a photo or upload existing proof of your claim (receipt)
– Done!

Need help? Contact us through email healthplan@algonquincollege.com, phone (613) 727-4723 x7711, or visit the SA Office (E114) during our hours of operation.

Submit a Claim Online

1
Make a Profile

Create or sign in to your Alumo profile to get started.
Sign in or Create a Profile

2
Fill Out a Claims Form

Fill out either a prescription drug, dental, vision, or accident claim form through your profile.

3
Submit Your Form

Submit your form online.

Submit a Claim By Mail

1
Fill Out a Claims Form

Print and fill out a prescription drug, dental, vision, or accident claim form from the Alumo website under “Booklets and Forms”

Get the Form(s)

2
Submit Your Form

Attach your original receipts and mail to the address written on the form.
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